Instead of making plans for happy hour

I was once asked: if an organization could teach only one thing to its employees, what single thing would have the most impact? My answer was immediate and clear: teach people how to learn. How to look at their past behavior, figure out what worked, and repeat it while admitting honestly what didn't and change it.

If a person can do that well, everything else takes care of itself. That's how people become life-long learners. And it's how companies become learning organizations. It requires confidence, openness, and letting go of defenses. But here's what it doesn't require: much time.

It only takes a few minutes. About five actually. A brief pause at the end of the day to consider what worked and what didn't.

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