I can't believe Comcast isn't on this list

Or Xfinity, which seems to be the name they go by now.  My latest issue is that after waiting nine months to bet my cable repaired (We had a wire above ground and crossing my sidewalk that whole time.), they tore up my landscaping fixing the underground wiring and did a terrible job of reconstruction.  This list, from 24/7 Wall St., includes Facebook, American Airlines, and AT&T...among others, of course. [NOTE: Comcast read this and fixed the problem on 1/26/12.]

The 10 Most Hated Companies in America

Customers, employees, shareholders and taxpayers hate large corporations for many reasons. 24/7 Wall St. reviewed a lengthy list of corporations for which there is substantial research data to choose the 10 most hated in America.

Research about companies comes in two sets. One is public research about consumer satisfaction, customer care, pricing of products and services, and brand impressions. Wall St. research takes into account another set of factors, which include present earnings, profit forecasts, product development and quality, and brand valuations.

Some of the companies on this list are widely despised because of the businesses that they are in. In an economic environment where resources are stretched, an airline or retail operation that has millions of customers is likely to make a lot of enemies. Similarly, banks and other corporations with a large number of retail outlets are at a disadvantage compared with businesses with few customers. Some of the corporations on this list also have had to fire significant numbers of employees due to the recession. Downsizing causes poor morale, increases the workload of the remaining staff and affects customer satisfaction when service is poorer.

Comments

ComcastCares1 said…
Hello Rick,

I apologize for the experience. I work for Comcast. If you need more help on this, please let me know. We are here to help.

Thanks,

Mark Casem
Comcast Corp.
National Customer Operations
We_can_help@cable.comcast.com

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